Chapter 2, "The Guest Experience," highlights the importance of delivering exceptional service at Fresh Green. From the moment guests enter, they should be greeted warmly with a smile and eye contact, setting a positive tone for their visit. Understanding their needs through active listening and offering guidance, especially for first-time guests, ensures a smooth experience. After every transaction, it's crucial to thank the guest and invite them back, reinforcing that their business is valued. The daily checklist, including tasks like cleaning and sanitizing, maintains a welcoming environment. These practices help create a positive, lasting impression, encouraging guests to return.
You can also join this program via the mobile app. Go to the app